bdwine Privacy Policy

bdwine ("bdwine", "we", "us", "our") is committed to protecting the privacy of everyone who uses our platform. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit bdwine.live, register an account, make a deposit, or interact with any part of the bdwine platform.

This policy applies to all players registered on bdwine, all visitors to bdwine.live, and anyone who contacts our support team. By registering on bdwine or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here.

This Privacy Policy should be read alongside the bdwine Terms and Conditions and Responsible Gaming policy, both of which are incorporated by reference.

bdwine collects the following categories of personal data:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law or where you voluntarily provide such information in connection with a responsible gaming request.

bdwine collects your personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, or contacting our support team.
• Automated technologies: Technical and usage data collected automatically when you access bdwine.live, including through cookies, server logs, and similar tracking technologies.
• Payment providers: Transaction confirmation data received from bKash, Nagad, and Rocket when you make a deposit or withdrawal.
• Identity verification services: Where required, data received from third-party identity verification providers to confirm your age and identity.
• Fraud prevention services: Data received from fraud detection and anti-money laundering screening services as required by our compliance obligations.

bdwine uses your personal data for the following purposes:

• To create and manage your bdwine account.
• To verify your age and identity as required by our terms and applicable regulations.
• To process deposits and withdrawals through your chosen payment method.
• To provide customer support and resolve disputes.
• To monitor your account for signs of problem gambling and to provide responsible gaming tools.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To improve the bdwine platform, including game performance and user experience.
• To send you account-related notifications, such as deposit confirmations and security alerts.
• To comply with applicable legal and regulatory obligations.

bdwine processes your personal data on the following legal bases:

• Contract performance: Processing necessary to operate your account and provide the services you have signed up for, including processing transactions and resolving disputes.
• Legal obligation: Processing required to comply with applicable laws and regulations, including age verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate interests: Processing necessary for bdwine's legitimate business interests, including fraud prevention, platform security, and improving our services, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as sending promotional communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

bdwine does not sell your personal data. We share your data only in the following limited circumstances:

• Payment providers: We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals.
• Identity verification providers: We may share identity data with third-party verification services to confirm your age and identity where required.
• Fraud and compliance services: We may share data with anti-fraud and anti-money laundering screening services as required by our compliance obligations.
• Legal authorities: We may disclose your data to law enforcement, regulatory authorities, or courts where required by law or where we believe disclosure is necessary to protect the rights, property, or safety of bdwine, our players, or others.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of bdwine's business, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties with whom bdwine shares personal data are required to handle that data in accordance with applicable privacy laws and to use it only for the specific purpose for which it was shared.

bdwine retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal retention policies. The specific retention periods that apply are:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, as required by anti-money laundering regulations.
• Transaction data: Retained for a minimum of five years from the date of the transaction.
• Support communications: Retained for three years from the date of the communication.
• Technical and usage data: Retained for up to two years from the date of collection.

When your data is no longer required for the purposes for which it was collected and the applicable retention period has expired, bdwine will securely delete or anonymise it.

bdwine takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption of all personal data at rest and in transit using industry-standard protocols.
• Secure, access-controlled server infrastructure with regular security audits.
• Two-factor authentication options for player accounts.
• Regular staff training on data protection and security best practices.
• Strict access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their role.

While bdwine takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials secure and for notifying us immediately if you suspect any unauthorised access to your account.

bdwine uses cookies and similar tracking technologies on bdwine.live. Cookies are small text files stored on your device that help us provide a better experience and understand how the platform is used.

We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly, including maintaining your login session and processing transactions. These cannot be disabled.
• Analytics cookies: Help us understand how players use bdwine.live so we can improve the platform. These collect anonymised data about page visits, session duration, and navigation paths.
• Preference cookies: Remember your settings and preferences, such as language and display options, to personalise your experience.
• Security cookies: Used to detect and prevent fraudulent activity and protect the integrity of the platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the bdwine platform.

You have the following rights in relation to the personal data bdwine holds about you. To exercise any of these rights, contact us at [email protected].

bdwine is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on bdwine or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a notification, bdwine will promptly investigate and, if confirmed, close the account and delete all associated personal data. We take the protection of minors very seriously and have age verification procedures in place at registration to prevent underage access.

bdwine may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

Where changes are material — meaning they significantly affect how we collect or use your personal data — we will notify you via email or an in-platform notification before the changes take effect. Your continued use of bdwine after the updated policy has been published constitutes your acceptance of the changes.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how bdwine handles your personal data, please get in touch:

• Email: [email protected]
• Subject line: Use "Privacy Request" for data rights enquiries so your message reaches the right team quickly.
• Response time: We aim to acknowledge all privacy-related enquiries within 24 hours and resolve them within 30 days.
• Support hours: 24 hours a day, 7 days a week, 365 days a year.

For questions about responsible gaming tools, deposit limits, or self-exclusion, please visit our Responsible Gaming page or mention "responsible gaming" in your message.